House Of Challenge - 8th Edition

House of Challenge is a reality webmagazine for African youth aspiring to realize their dreams and make their mark on the international stage. The concept is simple: for 14 days, eleven young Africans from different countries, joined by a special guest from another continent (Haiti for this edition), will live together under the same roof and take on various challenges.

Frequently Asked Questions

Quickly find answers to your questions about the voting process, rules, and how House Of Challenge works.

I was charged after payment but the number of votes did not increase

Please refresh the page for 2 minutes. If the problem persists, contact our support via WhatsApp at (+216)54 770 584 by sending us:
1. A screenshot of the debit message
2. Your country
3. The candidate requested
4. The payment method used
5. The amount debited
6. The date and time of the transaction
We will process your request as soon as possible.

I wrote to support and still haven't received a response

Due to the high volume of requests we receive, our average response time varies between 6 and 10 hours. Rest assured that all received requests are processed before the voting closes for the current day. We thank you for your patience and understanding.

Can I vote by bank card or PayPal in a currency other than EURO?

Yes, our system accepts payments in different currencies. When you make a payment by bank card or PayPal, our currency conversion system will automatically calculate the equivalent amount in your local currency according to the current exchange rate.

I can't vote through an operator listed on the site

This situation may occur due to variations in network stability or temporary technical maintenance with certain operators. We recommend trying other available operators or returning later. The service is usually restored quickly. You can also use the bank card or PayPal payment options that do not depend on mobile operators.

My country is not available among those listed on the site

Unfortunately, our system does not yet support mobile payments (Mobile Money) in all countries. However, you can still vote using other available payment methods: bank card (Visa, Mastercard) or PayPal. We are constantly working to expand our geographic coverage and will add new countries as soon as possible.

How can I vote for my favorite candidate?

You can vote in two ways:
1. Without account: Access voting directly via the Vote button.
2. With account: Create an account by following the instructions to benefit from additional advantages.

Is voting paid?

Yes, two options are available to you:
1. Direct vote: Vote without creating an account or purchasing coins.
2. Account vote: Create an account, purchase coins, and vote as many times as you want to strengthen the impact of your support.

What payment methods are accepted?

We accept several secure payment methods:
• Bank cards (Visa, MasterCard)
• Mobile Money (depending on the country)
• PayPal

Can I vote multiple times for the same candidate?

Yes, you can vote as many times as you want for the same candidate or for multiple candidates, within the limit of the coins you have purchased. Each vote uses a certain number of coins depending on the voting mode chosen.

How are results calculated?

Results are calculated in real-time:
1. Points are added each day
2. The ranking is updated every hour

Is my vote secure and anonymous?

Absolutely! All votes are:
• Encrypted and secure
• Anonymous (no one knows who you voted for)
• Verified by an anti-fraud system
• Traceable only by you in your history

What happens in case of technical problems during voting?

In case of technical problems:
1. Contact our technical support immediately
2. Keep the transaction number
3. Our team will verify and validate your vote

Can I get a refund for my unused coins?

Coins purchased for voting are non-refundable. However, we recommend using them before the end of the voting period to maximize your support for your favorite candidate.

Tip: Plan your votes strategically to use all your coins before the closing and give maximum chances to your favorite!

Have other questions?

Our support team is available 24/7 to help you.